Privacy Policy

Annual Pest Management is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Annual Pest Management manages personal information. It is structured as follows:

1. Personal information Annual Pest Management collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Annual Pest Management and complaints
10. Changes to Privacy Policy

1. Personal information Annual Pest Management collects

The main types of personal information Annual Pest Management collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Annual Pest Management such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Annual Pest Management's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Annual Pest Management's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Annual Pest Management's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Annual Pest Management.

Annual Pest Management collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Annual Pest Management keeps of telephone calls, or emails received, or messages sent to Annual Pest Management or posted on Annual Pest Management's pages on social media);
• Annual Pest Management's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Annual Pest Management collects personal information in connection with running its business directly from the individual concerned. On occasion Annual Pest Management may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Annual Pest Management stores personal information in electronic and paper form.

Annual Pest Management uses and discloses personal information as follows:

• to source vehicles and sell them to Annual Pest Management's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Annual Pest Management's customers and prospective customers;
• to obtain products, services or information from Annual Pest Management's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Annual Pest Management knows about them);
• to operate and manage Annual Pest Management's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Annual Pest Management. For example, Annual Pest Management may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Annual Pest Management also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Annual Pest Management uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Annual Pest Management uses in the operation of the computer program is browsing history on Annual Pest Management's websites, name, contact information, and other information you may input into Annual Pest Management's websites. The level of human oversight Annual Pest Management provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Annual Pest Management's staff.

4. Cookies

Annual Pest Management uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Annual Pest Management's web server. Annual Pest Management may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Annual Pest Management's platforms and those social media platforms. Annual Pest Management's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Annual Pest Management's website.

5. Links to other websites

Annual Pest Management's website may contain links to third party websites. Annual Pest Management does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Annual Pest Management and do not wish to receive these communications from Annual Pest Management in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Annual Pest Management.

7. Overseas transfers

Annual Pest Management's website/s are hosted in Australia. On occasion, a third party service provider Annual Pest Management engages or that Annual Pest Management is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Annual Pest Management holds about them by contacting Annual Pest Management during business hours on (07) 3893 1432 or via the contact page.

Annual Pest Management may require an individual making a request to verify their identity before processing their request.

Annual Pest Management will aim to respond to all requests promptly and within 30 days.

Annual Pest Management may refuse a request where permitted or required by law. Annual Pest Management will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Annual Pest Management and complaints

If you have any queries, concerns or complaints about how Annual Pest Management handles your personal information please contact Annual Pest Management during business hours on (07) 3893 1432 or via the contact page. Annual Pest Management may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Annual Pest Management can understand the nature of your concern. In most cases, Annual Pest Management will ask that you put your request in writing.

Annual Pest Management takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Annual Pest Management's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 3893 1432
• Mailing Address: Bloomfield Street , Cleveland, QLD, 4163

10. Changes to Privacy Policy

Annual Pest Management may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.